Order and Returns

After-sale Services Commitment Card

All who have purchased ISTIWA brand series products are all subject to enjoy below services:

Repair: Within ONE Month after purchase, any of the below scenarios during normal usage belong to the repair scope : broke stitches, worn-out or cracking leather resulted from cracking edge oil, broken zipper slide or serious zipper fading, cloth pulling off, hardware fitting drop-off damage.
Exchange: Whitin TEN Days after purchase, products that are not used can be exchanged due to quality issues or large are of non-manalu resulted cracking.
Return: Whitin SEVEN Days after purchase, products with serious quality issues are applicable to return.

Warning: Below scenarios are not applicablte for “repair, exchange, return”:

Leather surface worn-out, deformation, other colors staining due to improper usage
“On-sale”, “Off-grade” products
Manual damage, non-quality issues
No invoice or no warranty card

INFORMATION